Privacy Policy

Effective Date: 9 September 2026

Welcome to Super Stree (“we,” “us,” or “our”). We deeply respect your privacy and are steadfastly committed to protecting your personal data. This detailed Privacy Policy explains our practices regarding the collection, use, storage, protection, and sharing of your information when you access, browse, register on, interact with, or make a purchase on superstree.com.

By visiting this page, accessing our website, creating an account, placing an order, or utilizing our services, you expressly acknowledge and accept the practices described in this Privacy Policy. You also agree to be bound by our Terms and Conditions.

For a comprehensive understanding of your rights and obligations, please ensure you also review our other operational policies:

• Terms and Conditions: https://superstree.com/terms-and-conditions/
• Refund, Return & Cancellation Policy: https://superstree.com/refund-return-cancellation-policy/
• Shipping Policy: https://superstree.com/shipping_policy/

1. Information We Collect

To provide you with a seamless and personalized shopping experience, we collect various types of information, including:

• Personal Identification Information: When you register an account, place an order, contact us, or subscribe to our newsletter, we collect personal details such as your full name, email address, phone number, billing address, and shipping address.
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• Account Information: If you create an account with us, we may collect and maintain information associated with your account, including your username, account preferences, saved addresses, order history, and other information you choose to provide.
• Order and Transaction Information: We may collect information relating to products purchased, quantities, order values, transaction status, invoices, delivery details, returns, refunds, cancellations, and customer-service interactions.
• Financial & Payment Information: To facilitate transactions, we collect necessary payment details. Please be advised that sensitive financial data (such as credit/debit card numbers or UPI details) is securely processed directly by our third-party payment gateway, PhonePe Payment Gateway (PhonePe PG). We do not store your complete financial information on our servers.
• Communication Information: When you contact us through email, contact forms, telephone, WhatsApp, social media, or other communication channels, we may retain the information you provide to respond to your enquiry and maintain appropriate customer-service records.
• Automated & Technical Information: As you navigate through our website, we automatically gather technical and usage information. This may include your IP address, browser type and version, device information, operating system, time zone setting, referring URLs, pages visited, browsing patterns, access times, and interactions with our website.
• Cookies and Similar Technologies: We may collect information through cookies, pixels, local storage, analytics tools, and similar technologies. Further details are provided in Section 8 of this Privacy Policy.
• Information You Voluntarily Provide: We may collect any other information that you voluntarily provide to us, including information submitted through reviews, feedback, surveys, promotional campaigns, or customer-support requests.
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2. How We Use Your Information

The information we collect is utilized strictly for professional, legitimate, and operational purposes, including:

• Order Fulfillment: To process transactions, verify payments, arrange for shipping, and provide you with invoices and order confirmations.
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• Customer Support: To communicate with you regarding your order status, address inquiries, handle returns or refunds, and provide comprehensive customer service.
• Account Management: To create, maintain, authenticate, and administer customer accounts and related services.
• Platform Improvement: To analyze user behavior and website traffic, enabling us to optimize our website’s layout, functionality, performance, security, and product offerings.
• Marketing & Promotions: With your consent where required, to send you promotional emails, newsletters, exclusive offers, product updates, and other marketing communications. You reserve the right to opt-out of marketing communications at any time.
• Personalization: To remember preferences, improve product recommendations, and provide a more convenient shopping experience.
• Fraud Prevention and Security: To detect, prevent, investigate, and respond to fraudulent transactions, unauthorized access, security incidents, abuse, and other potentially harmful or unlawful activities.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, governmental requirements, court orders, and lawful requests from competent authorities.
• Business Administration: To maintain accounting, tax, audit, operational, transactional, and business records as required for legitimate business purposes and applicable legal obligations.
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3. Basis and Purpose of Processing Personal Data

We process personal data only to the extent reasonably necessary for the purposes described in this Privacy Policy and for providing our products and services.

Depending on the circumstances, processing may be carried out where it is necessary to provide a product or service requested by you, fulfil an order or transaction, respond to your communication, comply with a legal obligation, protect our website and business, or where you have provided consent for a particular purpose.

Where consent is relied upon for a particular processing activity, you may withdraw that consent in accordance with applicable law and the mechanism made available for that purpose. Withdrawal of consent may affect our ability to provide certain services or features where the relevant processing is necessary for those services.

4. Data Minimization

We seek to collect and process personal information that is reasonably necessary for the purposes for which it was collected. We do not intentionally request personal information that is unrelated to the operation of our website, fulfilment of orders, customer support, legal compliance, security, or other legitimate business purposes described in this Privacy Policy.

5. Data Protection and Security

Safeguarding your personal data is a top priority. We implement robust, industry-standard security measures, including Secure Socket Layer (SSL) encryption, firewalls, restricted access protocols, access controls, security monitoring, and reasonable technical and organizational safeguards, to protect your information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Access to personal information is limited to persons, employees, contractors, or service providers who reasonably require such information for legitimate business or operational purposes.

While we strive to use commercially acceptable means to protect your data, please note that no method of transmission over the Internet or electronic storage is 100% secure. Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us.

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to contain, investigate, mitigate, and notify the relevant persons or authorities as required by applicable law.

6. Third-Party Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data under the following circumstances:

• Payment Gateway – PhonePe Payment Gateway: Payments made through our website are processed using PhonePe Payment Gateway (PhonePe PG), a third-party payment service provided by PhonePe. Payment-related information may be processed by PhonePe for transaction authorization, payment processing, verification, refunds, fraud prevention, and related payment services. We do not store complete credit/debit card numbers, CVV details, or other complete sensitive payment credentials on our own servers.
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• Delivery and Logistics – Delivery One: We may use Delivery One as a delivery and logistics service provider for fulfilling customer orders. To arrange and facilitate delivery, we may provide Delivery One and/or the courier or logistics service assigned through its platform with necessary information such as the customer’s name, phone number, shipping address, order details, and other information reasonably required for delivery.
• Courier and Logistics Partners: Depending on the delivery location, availability, service requirements, and order circumstances, Delivery One may facilitate delivery through one or more third-party courier or logistics service providers. Such providers may receive the information necessary to complete and track the delivery.
• Technology and Hosting Providers: We may use third-party providers for website hosting, cloud infrastructure, databases, email delivery, security, analytics, backups, technical support, and other infrastructure necessary to operate our website.
• Service Providers: We share essential information with trusted third-party service providers who assist us in operating our business. These partners are expected to use information only for the purposes for which it is provided and to maintain appropriate confidentiality and security.
• Analytics and Marketing Providers: Where applicable and subject to your choices and applicable law, we may use third-party analytics, advertising, or marketing technologies to understand website usage, measure campaigns, and improve our services.
• Legal Compliance: We may disclose your information if required to do so by law, in response to a subpoena, court order, governmental direction, or other lawful requests by public authorities, or to protect our legal rights and the safety of our users.
• Business Transfers: If Super Stree is involved in a merger, acquisition, restructuring, sale of assets, business transfer, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
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7. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social-media platforms, or other external services. These third parties may have their own privacy policies and terms of use.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review the privacy policies of third parties before providing them with personal information.

8. Use of Cookies and Tracking Technologies

Our website utilizes “cookies” and similar tracking technologies to enhance your browsing experience.

• Intended Function: Cookies are small text files stored on your device that help us remember your preferences, maintain your session (e.g., keeping items in your shopping cart), recognize you upon subsequent visits, and support website functionality.
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• Essential Cookies: Certain cookies may be necessary for website functionality, including account login, shopping-cart functionality, checkout, security, and other essential features.
• Analytics Cookies: We may use analytical cookies and similar technologies to understand how visitors interact with our site, measure website performance, identify errors, and improve our services.
• Marketing Technologies: Where applicable, we may use advertising or marketing technologies to measure campaigns or provide relevant promotional content, subject to applicable consent requirements and your choices.
• Handling & Control: You have the option to accept, restrict, or decline certain cookies through your browser settings or any cookie-management mechanism made available on our website. However, declining or disabling certain cookies may impact the functionality and features available on our website.
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9. Retention of Personal Data

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, maintain security, and comply with applicable legal, accounting, tax, regulatory, or other obligations.

Different categories of information may therefore be retained for different periods depending on their purpose and applicable legal requirements.

When personal information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may delete, anonymize, or securely dispose of such information in accordance with our applicable procedures.

10. Your Privacy Rights and Choices

Subject to applicable law and any conditions or limitations prescribed by law, you may have rights and choices regarding your personal information, including:

• Access: You may request information about personal data processed by us, where such access is available under applicable law.
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• Correction: You may request correction or updating of inaccurate or incomplete personal information.
• Erasure/Deletion: You may request deletion of personal information where permitted by applicable law. Certain information may need to be retained where required for legal, accounting, tax, security, fraud-prevention, or other legitimate purposes.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent using an available mechanism. Withdrawal will not affect processing lawfully carried out before the withdrawal.
• Marketing Preferences: You may opt out of promotional emails or marketing communications by using the unsubscribe option provided in such communications or by contacting us.
• Grievance: You may contact us regarding concerns or complaints about the handling of your personal information.
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To exercise an applicable privacy right, please contact us using the details provided in the Contact Us section of this Privacy Policy. We may need to verify your request before taking action, where reasonably necessary to protect your account and personal information from unauthorized requests.

11. Account Deletion

If you have created an account on our website, you may contact us to request closure or deletion of your account, subject to applicable law and our legitimate requirements.

Closing or deleting an account may not result in immediate deletion of all information where we are required or permitted to retain certain records for order history, refunds, disputes, fraud prevention, accounting, taxation, legal compliance, security, or other legitimate purposes.

12. Children’s Privacy

Our website and services are intended for use by individuals who are legally capable of entering into transactions and providing consent where required by applicable law.

We do not knowingly seek to collect personal information from children in circumstances where such collection or processing is prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action in accordance with applicable law.

13. International or Cross-Border Data Processing

Some of our third-party technology, payment, hosting, analytics, communication, or other service providers may process information from locations outside India. Where personal data is transferred or processed outside India, we will take such measures as may be required under applicable Indian law.

14. User-Generated Content and Reviews

If you voluntarily submit product reviews, comments, testimonials, photographs, feedback, or other content to our website or social-media channels, such content may be visible to other users or the public depending on where it is posted.

You should avoid including sensitive, confidential, financial, or other unnecessary personal information in publicly visible reviews or comments.

15. Promotional Communications

Where permitted by applicable law and where required, we may send you promotional communications regarding products, offers, discounts, new collections, campaigns, or other updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential service-related communications, such as order confirmations, payment notifications, shipping updates, account-related messages, security notifications, or responses to your enquiries.

16. Data Accuracy

We request users to provide accurate, current, and complete information when placing orders, creating accounts, or communicating with us. You are responsible for ensuring that information provided to us is accurate and for informing us of relevant changes where necessary.

17. Data of Fraudulent or Unauthorized Transactions

We reserve the right to use relevant information for the detection, prevention, investigation, and resolution of suspected fraud, unauthorized transactions, abuse of promotional offers, payment disputes, chargebacks, account misuse, or other unlawful activities.

18. Data Protection and Grievance Requests

If you have any questions, concerns, complaints, or requests regarding the collection, use, storage, correction, deletion, or handling of your personal information, you may contact us using the details provided below.

We will review and respond to legitimate privacy-related requests within the timeframe required under applicable law.

19. Governing Law and Jurisdiction

This Privacy Policy and all matters relating to your privacy and data protection shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or legal proceedings arising out of or in connection with this Privacy Policy or the handling of your data shall be subject to the exclusive jurisdiction of the competent courts located in Palghar, Maharashtra.

20. Policy Modifications

Super Stree reserves the right to modify, amend, or update this Privacy Policy at any time without prior individual notice. Any changes will be published on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically.

Your continued use of the website after an updated Privacy Policy is published will be subject to the updated policy, to the extent permitted by applicable law.

21. Contact Us

If you have any questions, concerns, or grievances regarding this Privacy Policy or how your personal information is handled, please reach out to our Grievance Officer at:

Super Stree
Address: H No 5171 plot 9-B PARMANU NAGAR, BOISAR-WEST DIST PALGHAR
Email: support@superstree.com
Website: superstree.com

22. Consent and Acknowledgement

By using superstree.com, creating an account, placing an order, submitting information, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and that your personal information may be processed in accordance with the purposes and practices described herein, subject to applicable law.

Where consent is required under applicable law, we will seek such consent through an appropriate mechanism and provide applicable choices regarding the processing of personal information.

Last Updated: 9 September 2026