Return, Refund & Cancellation Policy

Effective Date: 23 August 2026

Thank you for shopping with Super Stree. We want you to be happy with your purchase. This Return, Refund & Cancellation Policy explains the terms under which products purchased through superstree.com may be cancelled, returned, exchanged, or refunded.

By placing an order with Super Stree, you agree to the terms mentioned below.

1. Return & Exchange Eligibility

We offer refund / exchange within first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange the products should subject to the following conditions:

• The request must be raised within 7 days of delivery of the product.
• The product must be unused, unworn, unwashed and undamaged.
• The product must be returned with its original packaging, tags, labels and accessories, wherever applicable.
• The product should not have any stains, makeup marks, perfume/fragrance, alterations or signs of wear.
• Products returned without original tags or packaging may be rejected.
• All returns are subject to inspection and quality verification by Super Stree.
• If the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.

2. Products Eligible for Return

Returns may be accepted in cases such as:

• Wrong product delivered.
• Wrong size or colour delivered.
• Product received with a manufacturing defect.
• Product damaged during delivery.
• Product materially different from the description or images displayed on the website.

For issues involving damage, defects or an incorrect product, customers should contact us as soon as possible and preferably within 48 hours of delivery, with clear photographs/video of the product and packaging.

3. Size-Related Returns or Exchanges

If the product does not fit, customers may request an exchange or return within the applicable return period, subject to product availability and the conditions of this policy.

Exchange for another size will be subject to availability.

If the requested size is unavailable, Super Stree may offer a refund or another suitable resolution, as applicable.

4. Non-Returnable Products

Certain products may not be eligible for return or exchange for hygiene, safety or other legitimate reasons.

These may include:

• Products specifically marked as non-returnable on the product page.
• Products that have been worn, washed, altered or damaged after delivery.
• Products without original tags or packaging.
• Products showing signs of use, stains, odour, perfume or other damage caused after delivery.
• Products returned after the applicable return period.
• Products purchased during clearance or final-sale promotions where the product page specifically states that the item is non-returnable.

The applicable return eligibility displayed on the product page at the time of purchase will apply.

5. How to Request a Return

To request a return or exchange, contact our support team at:

Email: support@superstree.com

Please include:

• Order number
• Customer name
• Registered mobile number/email
• Product name
• Reason for return/exchange
• Clear photographs of the product, tags and packaging where applicable

Our team may request additional information or photographs to verify the issue.

Once the request is reviewed and approved, we will provide the next steps for the return.

6. Return Pickup

Where return pickup is available, Super Stree or its logistics partner will arrange the pickup from the delivery address.

Customers must ensure that the product is properly packed and ready for pickup.

If pickup is not available for a particular location, the customer may be required to ship the product to the return address provided by Super Stree.

Return shipping arrangements may vary depending on the reason for return and the applicable product/order.

7. Quality Inspection

All returned products are subject to inspection.

If the returned product does not meet the return conditions stated in this policy, Super Stree reserves the right to reject the return and send the product back to the customer.

Products that have been worn, washed, altered, damaged or otherwise used may not qualify for a refund or exchange.

8. Refund and Cancellation policy

Once a returned product is received and successfully passes our quality inspection, the refund will be processed for eligible orders.

 This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

• Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
• 9975654491 does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
• In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
• In case of any refunds approved by 9975654491, it will take 7 business days for the refund to be processed to you. 

For prepaid orders, the refund will generally be made to the original payment method used for the order.

For Cash on Delivery (COD) orders, the customer may be required to provide valid bank account or other permitted payment details for processing the refund.

Once the refund has been initiated by Super Stree, the time taken for the amount to reflect in the customer’s account may vary depending on the payment gateway, bank or financial institution.

9. Refund Amount

Where a refund is approved, the eligible product amount will be refunded in accordance with the applicable order and return terms.

Any shipping or other charges that are clearly identified as non-refundable at the time of purchase may not be refunded, except where applicable law requires otherwise.

Where the return is due to a wrong, damaged or defective product attributable to Super Stree, the applicable return/shipping charges will be handled appropriately.

10. Cancellation of Orders

Customers may request cancellation of an order by contacting:

support@superstree.com

Cancellation requests are subject to the order’s processing and shipping status.

If an order has not yet been processed or shipped, Super Stree will make reasonable efforts to cancel it.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.

11. Orders Returned or Refused During Delivery

If a customer refuses delivery or an order is returned to Super Stree without following the applicable cancellation/return process, Super Stree may review the order and applicable shipping costs before processing any eligible refund.

Repeated refusal of deliveries or misuse of the return/refund facility may result in restrictions on future orders, subject to applicable law.

12. Damaged Package at Delivery

If the package appears visibly damaged, customers are advised to:

1. Take photographs/video of the package before opening it.
2. Record the condition of the package and product after opening.
3. Contact Super Stree at support@superstree.com as soon as possible.

This will help us investigate the issue with our logistics partner.

13. Promotional and Sale Orders

Products purchased during promotional, clearance or sale campaigns may have different return or exchange conditions.

Any special return/exchange conditions applicable to a promotional product will be clearly communicated on the relevant product page or during checkout.

14. Fraudulent or Abusive Returns

Super Stree reserves the right to investigate and take appropriate action against fraudulent, repetitive or abusive return/refund requests, including requests involving:

• Used or damaged products.
• Missing products or accessories.
• False damage/defect claims.
• Product substitution.
• Repeated misuse of return facilities.

Any action taken will be subject to applicable law.

15. Delays and Exceptional Circumstances

Return pickup, delivery and refund timelines may be affected by circumstances beyond our reasonable control, including logistics disruptions, natural events, strikes, public holidays, technical issues or other unforeseen circumstances.

We will make reasonable efforts to keep customers informed where such delays occur.

16. Grievance & Customer Support

For any questions, complaints, return requests, refund-related concerns or order issues, please contact:

Super Stree Customer Support
Email: support@superstree.com
Website: superstree.com

Please mention your order number in your communication so that our team can assist you efficiently.

17. Policy Changes

Super Stree reserves the right to update or modify this Return, Refund & Cancellation Policy from time to time.

Any updated policy will be published on this page with the revised effective date.

18. Governing Law

This policy shall be governed by the applicable laws of India. Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable Indian law.

Super Stree
Website: superstree.com
Customer Support: support@superstree.com