Shipping & Delivery Policy

Effective Date: 23 August 2026 | Last Updated: 23 October 2026

At Super Stree (“we,” “us,” or “our”), we are dedicated to delivering your favorite ethnic wear, suit sets, and kurtas safely, quickly, and securely. This Shipping & Delivery Policy outlines our order processing timelines, domestic shipping terms, courier partnerships, tracking procedures, and delivery commitments across India in accordance with the Consumer Protection (E-Commerce) Rules, 2020 (as amended).

1. Shipping Coverage & Delivery Zones

We provide reliable domestic delivery services across all serviceable pincodes throughout India. We deliver to residential and commercial addresses via registered domestic logistics networks. Currently, we operate exclusively within India and do not accept international orders.

2. Free Shipping Across India

• Complimentary Standard Shipping: Super Stree proudly offers 100% Free Shipping on all orders across India. No minimum cart value or surprise delivery charges are added at checkout.
• Transparent Billing: The price you see on the product page and cart is inclusive of all taxes and shipping costs. There are no hidden handling fees or surprise delivery charges.

3. Order Processing & Dispatch Timelines

We strive to dispatch all orders promptly from our central facility in Maharashtra:

• Processing Time: Orders are verified, quality-checked, steam-pressed, securely packaged, and dispatched within 24 to 48 business hours (1 to 2 business days) from order placement and payment confirmation.
• Business Days: Our fulfillment warehouse operates Monday through Saturday, excluding national holidays and gazetted state holidays.
• Festive & Sale Periods: During peak festive seasons (such as Diwali, Navratri, or wedding seasons), order dispatch may require up to 3 business days due to high volume. We will proactively notify you of any schedule changes.

4. Estimated Delivery Timelines

Once your order has been dispatched from our facility, typical courier transit times across India are:

• Metro Cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad): 2 to 4 business days.
• Tier-2 & Tier-3 Cities and Towns: 4 to 6 business days.
• Remote Areas, North-East Regions, and Jammu & Kashmir: 6 to 8 business days.

Note: Total estimated delivery time = Processing Time (1–2 days) + Courier Transit Time (2–6 days). While our logistics partners consistently deliver within these estimated timeframes, occasional delays may occur due to adverse weather conditions, local logistics strikes, public holidays, or unforeseen transport disruptions.

5. Logistics & Courier Partners

To ensure secure and reliable handling of your garments, shipments are processed through our primary logistics partner, Delivery One, and assigned top-tier domestic express courier networks, including:

• Delhivery
• Blue Dart
• DTDC
• Xpressbees / Shadowfax
• India Post (Speed Post) for remote regional areas

6. Shipment Tracking & Delivery Notifications

We keep you informed at every step of your shipment journey:

• Tracking Details: As soon as your parcel is handed over to the courier partner, an automated confirmation message containing your Airway Bill (AWB) Tracking Number and direct tracking link will be sent to your registered email address and mobile number (via SMS / WhatsApp).
• Live Tracking: You can track your parcel in real-time by clicking the tracking link in your message or by visiting the courier partner’s tracking portal.
• Out-for-Delivery Alerts: You will receive an SMS/WhatsApp notification on the morning of delivery informing you that your package is out for delivery with the assigned delivery executive.

7. Address Accuracy & Delivery Attempts

• Accurate Details: Please ensure your delivery address, landmark, and 6-digit PIN code are entered accurately at checkout, along with an active phone number to ensure smooth delivery.
• Delivery Attempts: Our courier partners will make up to 3 (three) consecutive attempts to deliver your parcel to the provided address. If you are unavailable, the delivery executive will contact you via your registered mobile number.
• Failed Deliveries (RTO): If the package remains undelivered after 3 attempts due to incorrect address details, phone unreachable, or customer refusal, the shipment will be returned to our warehouse as Return-to-Origin (RTO). In such cases, reshipment can be arranged upon address verification, or a refund will be processed in accordance with our Refund Policy.

8. Package Inspection & Transit Damage Protocol

All Super Stree garments are shipped in tamper-evident, sealed outer poly-packaging with branded internal garment covers:

• Inspection at Doorstep: Before accepting the parcel, please inspect the outer packaging. If the parcel appears physically crushed, opened, cut, or tampered with, do not accept the package. Ask the delivery partner to mark the parcel as “Refused due to tampering.”
• Reporting Transit Damage: If you accept the parcel and discover damage to the garment upon opening, you must photograph/record the packaging and product, and notify our customer support team at support@superstree.com within 24 to 48 hours of delivery so we can immediately file an insurance claim and dispatch a replacement.

9. Order Cancellations Prior to Shipping

You can cancel your order free of charge at any time before it is dispatched from our facility by emailing support@superstree.com or messaging our customer care with your Order ID. Once an order is dispatched and an AWB tracking number is generated, it cannot be cancelled in transit and must be processed under our 3-day return policy after delivery.

10. Customer Support & Grievance Redressal

If you experience any delay, tracking discrepancy, or delivery issues, our support team is here to assist you:

Customer Care Email: support@superstree.com
Customer Care Number / WhatsApp: +91 9975654491 (Monday to Saturday, 10:00 AM – 6:00 PM IST)
Registered Dispatch Office: Super Stree, H No 5171, Plot: 9-B, Parmanu Nagar, Boisar-West, Dist: Palghar, Maharashtra, PIN: 401501, India
Official Website: https://superstree.com

For unresolved delivery grievances, you may contact our designated Grievance Redressal Officer (Purnima Ravi Sharma) at support@superstree.com. Grievances will be acknowledged within 48 hours and resolved within 30 days. Consumers may also escalate unresolved delivery disputes through the National Consumer Helpline (NCH) by dialing toll-free 1915 or visiting consumerhelpline.gov.in.